Here’s a list of questions that we get asked a lot - if there’s anything that we haven’t covered, feel free to drop us a line and we’d be happy to help!
Choosing the right hardwood flooring
How do I choose the right type of hardwood flooring for my home?
It depends on your style, lifestyle, and the character of your home. If you love the charm of aged materials, reclaimed or antique wood can add warmth and history. If you prefer a clean, contemporary look, new hardwood in a sleek finish might be best. We can guide you through the options to find the perfect match.
What’s the difference between solid wood and engineered wood flooring?
Solid wood is exactly what it sounds like—one piece of timber throughout, offering timeless beauty and longevity. Engineered wood has a hardwood top layer over a stable core, making it more resistant to moisture and temperature changes. Both have their place, and we’re happy to advise on what’s best for your space.
How do I decide between reclaimed, antique, or new hardwood floors?
Reclaimed and antique wood have a unique, time-worn character that can’t be replicated, perfect for period homes or those who love natural imperfections. New hardwood is more uniform and available in a wider range of finishes. We’ll help you weigh up aesthetics, practicality, and budget to make the right choice.
Which wood species are best for durability and high-traffic areas?
Oak is a classic choice, loved for its strength and timeless appeal. Other durable options include walnut, ash, and maple. If you want something incredibly hard-wearing, tropical woods like teak or merbau could work, but we always recommend responsibly sourced timber.
Is hardwood flooring suitable for kitchens and bathrooms?
Yes, with the right precautions. We recommend oiled finishes for better moisture resistance and advising on proper ventilation to reduce humidity. While solid wood can be sensitive to moisture, the right installation and care make it a stunning choice for kitchens.
How do different finishes (oiled vs lacquered) affect the look and durability of wood floors?
Oiled floors have a soft, natural finish that enhances the wood grain and can be spot-repaired if scratched. Lacquered floors offer a more protective, glossy finish that’s highly durable but can show wear over time. We’ll guide you through the best option for your space.
Does hardwood flooring work with underfloor heating?
Yes, but it requires careful selection. Engineered wood tends to perform best, as solid wood expands and contracts more with temperature changes. We’ll ensure your flooring is properly acclimatised and fitted to avoid movement over time.
The buying process
How much does hardwood flooring cost?
It varies based on the type of wood, finish, and installation requirements. Reclaimed and antique woods are more premium due to sourcing and preparation. We offer transparent pricing and can provide a tailored quote once we know your needs.
What factors affect the cost of hardwood flooring installation?
The complexity of the installation, subfloor preparation, and the type of wood all play a role. Herringbone or chevron patterns, for example, require more labour than straight-laid planks. We’ll break down costs so you know exactly what to expect.
Do I need to buy extra flooring to allow for waste and cuts?
Yes, we recommend ordering 5–10% extra for straight-lay patterns and up to 15% for intricate designs like herringbone or chevron. This ensures a seamless installation with enough material for precise cutting.
How long does it take to source and install hardwood flooring?
New hardwood is usually ready within weeks, while reclaimed and antique wood may take longer to source and prepare. Installation times vary depending on the size of the project, but we’ll always give you a clear timeline upfront.
Can you help me source reclaimed or antique wood flooring?
Absolutely. We specialise in reclaimed and antique wood, hand-sourcing unique materials with character and history. Whether you’re after wide-plank oak or something truly one-of-a-kind, we can find it.
Installation process & what to expect
How long does it take to install a hardwood floor?
It depends on the space, pattern, and site conditions, but most installations take a few days to a week. We’ll always give you an accurate timeframe before we start.
Do I need to move out while my hardwood flooring is being installed?
Not necessarily. We work efficiently and tidily, keeping disruption to a minimum. If we’re doing multiple rooms, we can phase the installation to keep your home functional.
How messy is the installation process?
We keep dust and mess to an absolute minimum. We use high-quality dust extraction tools and tidy up at the end of each day, so your home stays as stress-free as possible.
Will you move my furniture before installation?
We recommend clearing rooms in advance, but we’re happy to help move larger items if needed.
Do you remove old flooring before fitting a new one?
Yes, we can take care of removal and responsible disposal of your old flooring, ensuring a smooth transition to your new hardwood floor.
Do I need to prepare my home before the installation begins?
We advise clearing the space and ensuring good access for materials and tools. We’ll give you a checklist ahead of time.
Can you match new hardwood flooring with my existing floors?
Yes, we’re skilled at blending new floors with existing ones, whether through careful wood selection, staining, or distressing techniques.
Aftercare & Maintenance
How do I protect my hardwood floors from scratches and damage?
Use felt pads on furniture, keep pet nails trimmed, and avoid walking in high heels. Rugs in high-traffic areas also help.
What’s the best way to clean and maintain hardwood floors?
Sweep or vacuum regularly and use a damp (not wet) mop with a wood-safe cleaner. Avoid steam mops and excessive water.
How often do hardwood floors need to be refinished?
It depends on wear and finish type. Oiled floors may need refreshing every few years, while lacquered floors can go decades before requiring refinishing.
Can I repair scratches, dents, or water damage on my wood floors?
Yes, most surface scratches can be buffed out or spot-treated. Deeper damage may require sanding and refinishing. We offer repair services and advice.
What should I do if my wood floor starts to warp or cup?
This usually happens due to moisture. Identifying and fixing the source of humidity (leaks, poor ventilation) is key. We can assess and recommend solutions.
Do you offer aftercare services or maintenance advice?
Yes, we’re always happy to help with care advice, product recommendations, and ongoing maintenance. Just give us a call.